Solid white when ethernet connected to respective numbered port Blinking when ethernet connected to blue WAN port Step 2: Check your router LEDs (Zyxel EMG3425, EMG6726, eero Pro 6E) Off: ONT is in bridge mode, or failed to acquire IP addressĢ) All other Ting towns (NC, CO, ID, and MD) Green: ONT has an IP and is online (router mode) Off: ONT is not receiving light, call 1-84 Off: ONT is not powered, check power cable Blinking green when ethernet cable is connectedĢ) Solana Beach, CA, Wake Forest NC and some areas in Centennial CO Blue Online when solid green offline when dark Online when solid green offline if solid red The ONT has lights just like your router and you'll want to check to make sure if any of the lights are missing, this usually indicates a fiber or ONT issue, so you'll want to check the power cord and the fiber to make sure they're properly connected and not loose. It converts the fiber optic signal into Ethernet, which you then connect either to Ting's wireless router or a router you provide yourself. What is the ONT?Īn ONT (Optical Network Terminal) is a small box installed inside your home, about the size of a deck of playing cards. If you suspect an outage in your area, check our network status page for the latest updates or contact our Support team. Internet not working? Before anything else, check the status of your Ting fiber access point (known as the ONT) and wireless router.
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